Dealing professionally with one's own and others' needs
Training description
By dealing professionally with one’s own needs and those of others, employee resources can be better utilised and internal potential can be released. The more advanced this process is, the easier it is to make decisions in everyday business.
Interesting for
Self-employed
Executives/ team leaders
Instructors
Trainers
Coaches
All employees
Training goals
SYou will learn to build a good relationship with interlocutors – suppliers – customers and colleagues, to use positive emotions and to develop relationships.
You will learn how communication techniques in combination with elements of emotional intelligence can have an influence on our dealings with each other, both for yourself and for the person you are talking to.
They bring a breath of fresh air into well-worn patterns of behaviour and thinking: enthusiasm, a positive basic attitude, a healthy ambition for good values of goal achievement.
Empathy – understanding oneself and others
Methods / on site and live online
Trainer short presentations
Discussion rounds
Group work
Active exercise sessions
Case studies from practice
comInstinct.®
Emotional intelligence
Dealing professionally with one’s own and others’ needs