trainInstinct.® Selling confidently on the phone

Communication, strategy, self-organisation

Training description

In increasingly challenging markets, active selling in internal sales is becoming more and more important.

Sales-oriented telephoning can not only be used to analyse customer potential, additional products can be offered on the phone, new customers can be won and convinced or appointments for the sales force can be made.

In this training you will work on the three sales skills:
Communication, strategy and self-organisation.

You will learn ways to use the telephone successfully and become fit for practice.

Interesting for

  • TTelephone salespeople
  • Self-employed people who want to actively sell their products and services
  • Customer managers
  • VSales Assistants
  • Indoor sales staff who want to actively use telephone canvassing

Training goals

  • You develop your personal strategy based on the decision-making processes of your target customers
  • You learn to lead actively and professionally through a telephone acquisition conversation
  • You gain confidence and become more relaxed on the phone
  • You know how to convince your conversation partners with elegant formulations

Methods / on site and live online

  • Trainer short presentations
  • Discussion rounds
  • Group work
  • Active exercise sessions
  • Case studies from practice


Selling confidently on the phone


345 € / On site
plus tax


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