The customer is at the centre of every entrepreneurial activity. Top-trained employees can make this service orientation tangible for the customer even on the telephone! In this training we will work out which tools and techniques you can use to communicate in an even more service-oriented way.
Interesting for
Apprentices
Office service
Customer advisor
Hotline employees
Reception staff/ Front desk
Training goals
You will learn to use effective conversation techniques for service-oriented telephony.
You will learn how to act in a customer-oriented way even in challenging situations.
You will work out how to use positive phrases to approach the interviewer in a service-oriented and professional manner.