salesInstinct.® Excellent on the phone

Acting and advising skilfully on the phone

Training description

The customer is at the centre of every entrepreneurial activity. Top-trained employees can make this service orientation tangible for the customer even on the phone! In this training we will work out which tools and techniques you can use to communicate in an even more service-oriented way.

Training content

  • You learn to use effective conversation techniques for service-oriented telephony
  • You gain confidence on the phone
  • You will learn how to act in a customer-oriented manner even in challenging situations.

Time recommendation one day

Daily rate from 1510€


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